Questions before take-off.
Essential guidance for private charter, scheduled journeys, cargo and secure payment.
Private charter
Is a request a confirmed booking?
No. It begins an operational review. Your movement is confirmed after quotation, acceptance, payment and any required documentation.
How quickly can a charter be arranged?
Urgent missions are prioritised. Timing depends on aircraft position, permits, crew duty, airport slots and route requirements.
Can I plan a multi-city itinerary?
Yes. Include each stop and preferred timing in special instructions; your specialist will structure the mission.
Booking & payment
How do I access my booking?
Use your booking reference and matching email on the secure Manage Booking page.
How are USDT payments verified?
Submit the public transaction hash and receipt. Finance verifies the network, wallet, amount and confirmations before ticketing.
Cargo
Can Eloah handle valuable or sensitive goods?
Identify the goods, declared value and handling needs in your request. Acceptance remains subject to compliance and route review.
Where can I follow the shipment?
Use the tracking number or AWB on the public tracking page for customer-safe journey milestones.
Documents
Are ticket and shipment downloads secure?
Yes. Private documents use unique secure links. Do not forward those links unless the recipient is authorised.
