This policy explains how Eloah Airlines handles personal, booking, passenger, cargo and payment-verification information across our website and operations.
1. Information we collect
We collect information you provide when requesting a quotation, making or managing a booking, submitting passenger or cargo documents, making an enquiry, tracking a shipment or submitting payment evidence.
- Identity and contact details
- Passenger, itinerary and travel-document details
- Cargo, shipper, consignee and customs information
- Public blockchain transaction references and payment proofs
- Technical, security and audit information
2. How we use information
We use information to assess and fulfil services, communicate updates, verify payments, meet safety and legal duties, prevent misuse and improve operations.
3. When we share information
We share only what is reasonably necessary with aircraft operators, airports, handlers, authorities, payment-verification providers and professional advisers involved in the service or required by law.
4. Security and retention
We use access controls, protected document storage, secure links, audit records and operational safeguards. Information is retained only as long as required for service, safety, legal and accounting purposes.
5. Your choices
Subject to applicable law, you may request access, correction or deletion and object to certain processing. Some records must be retained for aviation, customs, fraud-prevention or financial obligations.
6. Contact
Privacy questions may be sent through our secure contact page.